Fast delivery,
hassle-free returns
We ship from our warehouses in Filipești (Bacău) and Săvinești (Neamț), by express courier, across Romania and worldwide.
How we deliver
Simple and predictable, from order to your door.
Same-day dispatch
Orders placed before 4:00 PM leave our warehouse the same day. In very busy periods, dispatch time may vary slightly.
From two warehouses
We deliver from Filipești (Bacău county) and Săvinești (Neamț county) within 24-48 hours after order confirmation and processing.
Worldwide delivery
We deliver anywhere in the world. For international orders we contact you right after you place the order, with all the details and the shipping cost.
Shipping costs
Fixed, transparent rates for parcels up to 30 kg.
FAN Courier
For parcels up to 30 kg. Above this weight, the rate is calculated by FAN Courier.
DPD Courier
For parcels up to 30 kg. Above this weight, the rate is calculated by DPD.
Raben
For bulky goods: the shipping fee is calculated based on the weight and dimensions of the order.
Product warranty
Download the warranty certificate and the warranty sheets for the covered part categories.
Return policy
For any return, the first step is to contact the sales agent who processed your order.
Contact the sales agent who processed your order and request the return approval.
Return the product in the same condition as delivered, within 30 days of receiving the order.
Return parcels must be sent without cash on delivery, and the shipping cost is covered by the customer (sender).
The parcel must include the completed Return form. Without it, the return may be refused.
The value of the returned products is refunded within 15 working days from the issue of the credit invoice.
If you opted for a product exchange, the new order ships within 48 hours of receiving the return.
10% handling fee
If the return is the result of a part identification error made by the customer, a 10% fee of the returned products value is charged. Tip: check the part with our agent before ordering, we help you identify it for free.
Questions about shipping or returns?
Our colleagues reply quickly and help you with any detail about your order.